Refund Policy

At WexoTV, we want to ensure that you are 100% satisfied with your purchase. If you have any technical or sales queries, please do not hesitate to contact our dedicated 24/7 support team.

1. 7-Day Money-Back Guarantee

We are confident in the quality of our premium streaming service. Therefore, we offer a full refund within 7 days of your initial purchase if you are not satisfied with the service. This guarantee applies to all our subscription plans (1, 3, 6, and 12 Months).

2. Technical Support First

Before requesting a refund, we highly recommend contacting our support team via WhatsApp or Ticket. 99% of streaming issues (buffering, setup, or channel access) are related to device configuration or internet speed and can be resolved in a few minutes with our help.

3. Conditions for Refund

To be eligible for a refund, please ensure that:

• Your request is submitted within the 7-day window following your payment.

• You have contacted our support team to try and resolve any technical difficulties.

• The account has not been shared or used on more devices than permitted by your plan.

4. MAC Address & Activation

Please note that once we process your order, we register your unique MAC address on our servers. This activation uses credits from our side. For this reason, once a subscription has been active for more than 7 days, it becomes non-refundable and non-transferable to other users.

5. How to Request a Refund

If you still wish to proceed with a refund, simply contact us through our Contact Us page or via WhatsApp with your order number and the reason for your request. Our team will process your demand within 24 to 48 hours.